Refund policy

Thank you for shopping with us. We appreciate your support. Please read our Return & Refund Policy carefully before making a purchase.
1. Returns
We accept returns under the following conditions:
You must request a return within [7–14] days of receiving your order.
The item must be unused, in its original packaging, and in the same condition that you received it.
Proof of purchase is required.
We do not accept returns for:
Sale or clearance items (if applicable)
Items that have been used, damaged, or altered after delivery
Custom or personalised products (if applicable)
2. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved:
Your refund will be processed to your original payment method within 5–10 business days.
If rejected:
We will inform you of the reason and the item will be sent back to you (if applicable).
3. Late or Missing Refunds
If you haven’t received your refund yet:
Check your bank account again
Contact your payment provider (it may take time before your refund is officially posted)
Then contact your bank
If you’ve done all of this and still haven’t received your refund, please contact us at: girlsandbitz@gmail.com
4. Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us at .girlsandbitz@gmail.com
5. Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Shipping costs are non-refundable.
6. Order Issues
If your order arrives damaged, incorrect, or missing items, please contact us within 48 hours of delivery with photos as proof.
7. Contact Us
If you have any questions about returns or refunds, contact us at: [Your Email Address]